Frequently asked questions

Choose your dates in the home's calendar, then send your request with your contact details. The owner will reply by email to confirm the dates and set out the terms of your stay.

No. Your request is free of commitment and no payment is taken online. The booking becomes firm once the dates have been confirmed in writing and the terms accepted.

Yes, the nightly price shown is the one in the home's booking calendar for the dates you have chosen.

Tourist tax is added, at the rate in force in the local municipality. End-of-stay cleaning is always included.

Yes, depending on the home and the time of year. The calendar shows it as soon as you choose an arrival date.

Some homes are not yet linked to the online calendar. Send us your dates: the owner will check and get back to you.

Arrival is from 4 pm and departure before 10 am.

Yes. End-of-stay cleaning is always included. So is household linen, except in the Marmotton, Bouquetin and Chamois chalets.

We love animals, but unfortunately pets are not allowed, with the exception of guide dogs.

No. Our homes are in neighbourhoods where people live: loud or disruptive parties are not permitted. Smoking indoors is also forbidden.

No payment is taken on the website. Once your dates are confirmed, a 30% deposit secures the booking. The balance is due one month before your arrival.

Yes, a security deposit is required. The amount varies from one home to another. It is returned within the week following your departure.

If you cancel more than 60 days before arrival, you do not have to pay the balance. Within 60 days, any sums already paid are retained.

The unexpected does happen: each situation is considered case by case, with understanding, though nothing can be guaranteed. Full details are in our rental terms.